Customers have 48 hours after receipt to return an outfit.
To be accepted, the item must meet the following conditions:

• The outfit must be returned in its original packaging.
• The item must be unworn, unwashed, and undamaged.
• Tags must be intact and still attached to the garment.
• Any item that does not meet these conditions cannot be accepted

Our orders are prepared within 24 to 48 hours (excluding weekends).
Delivery times vary between 2 to 5 business days depending on your location.
You will receive an email with a tracking link as soon as your order is shipped.

Yes, we ship worldwide.
Shipping costs and delivery times are automatically calculated at checkout.

• Credit card (Visa, Mastercard, Amex)
• PayPal (k.keerthanaa03@gmail.com)
• Wero (k.keerthanaa03@gmail.com)

Yes, all transactions are SSL encrypted.
No banking data is stored on our servers.

You can reach us via our Contact page, on Instagram, or by email at: house.elegancy or house.elegancy@outlook.fr.
We generally respond within 24 hours.

Yes! You can book an in-store or video conference appointment for personalized styling advice.

Contact us to arrange a time slot:
calendly.com/house-elegancy/30min